Customer Service Level 2 Certificate

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Understand how to deliver good customer service and get formal recognition of your performance in the workplace. Assess your knowledge and understanding of the key areas of customer service and prepare you to engage with a diverse range of customers in a variety of situations. Discover the procedures, practices and legislation related to customer service delivery, as well as how to identify and satisfy customer needs.

  • Description

    Good customer service is integral to any successful organisation and has never been more important for employers. Customer service creates an overall impression of an organisation that is essential to the attraction of new customers and to ensure existing customers remain loyal. This programme is applicable to a wide range of sectors and is designed to introduce you to the skills and knowledge required to effectively carry out a customer service role. It is ideal for those entering the area of customer service for the first time. It is particularly relevant for you if you deal with customers - either internal or external as a major part of your job role. As well as people in retail organisations, this includes many service industries and public service sector organisations.

    There are 7 madatory units:

    • Unit 01: Principles of Customer Service & Delivery
    • Unit 02: Understand Customers
    • Unit 03: Understand Employer Organisations
    • Unit 04: Understand How to Communicate with Customers
    • Unit 05: Understand How to Handle Customer Information
    • Unit 06: Understand How to Resolve Problems and Deliver Customer Service to Challenging Customers
    • Unit 07: Understand How to Develop Customer Relationships

    Study Online courses allow you to complete your study from the comfort of your own home, in your own time. A specialist tutor will be assigned to you for the duration of your course and will provide individual support and guidance.

    The course begins with an initial induction phone call, after which you will be issued access to the online learning platform to start your course. Regular access to a computer and a stable internet connection is essential. Public areas such as your local library can allow you access to a computer and internet, should you not have access to your own.

  • Entry Requirements

    This is a FREE online course for adults aged 19+. You can apply if you are aged 19+ and have lived in the UK for the last three years. Eligibility is based on your home postcode.

    A basic level of numeracy and literacy is required with general computer skills to for navigating the Online Learning Platform.

  • Qualification

    TQUK Level 2 Certificate in Customer Service

  • Progression

    By undertaking this course, you will be able to further your own continuous professional development, which may improve your career prospects.

  • Assessment

    You will complete an assessment at the end of each module/unit. These assessments are tutor marked, internally moderated and then moderated by the awarding body.

  • Home Study

    Study will be home-based and at your discretion within the timeframe stipulated by tutor.

  • Work Placement

    You do not have to work in this sector to complete the course.

  • Fees and Additional Costs

    Our Level 2 Study Online programmes are available for FREE to UK nationals aged 19 and over. Subject to meeting the entry and funding criteria.

Code Day Start End Times Fees*
TQ/PCUST 242501 Flexible Start - £0

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* Terms and conditions apply. The fees stated on this website are for guidance purposes only and should be checked before enrolment. Unless otherwise stated, fees shown are for tuition only, over one academic year. Where a course is longer than one academic year, the fees stated are for the first year, and the cost of the second or subsequent years will be discussed at interview. For details of fee remission for students over 19 click here. If you think you may be entitled to a concession or fee remission, or you would like more information on the additional costs associated with your chosen course, please contact us on 01635 845000 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


Fee information

16 - 18 year olds

In most cases, students aged 16-18 on a full-time study programme (including T Levels) will not be required to pay fees, and the College will fund most course-specific equipment and materials. This excludes stationary, non-curriculum trips and a £15 College Subscription.

19 years and over

Students aged 19 years and over may be required to pay fees. Our Fees, Funding and Financial Support page has details on financial support, fee remissions and loans. Please note that some courses may have additional registration, examination and/or materials fees. Where we have been unable to provide these additional costs in this information, they will be discussed with you before enrolment.

Funded programmes

Where course fees are fully funded (for example Maths, English and Essential Digital Skills), the course is free of charge to students, subject to eligibility.

Skills Bootcamps

Skills Bootcamps are fully funded and free of charge to learners. Employers who want to use Skills Bootcamps to train their existing employees contribute to the cost of training. See the Fees and Additional Costs for more information.

Fee information

Skills Bootcamps

Skills Bootcamps are fully funded and free of charge to learners. Employers who want to use Skills Bootcamps to train their existing employees contribute to the cost of training. See the Fees and Additional Costs for more information.