Customer Service Level 2 Certificate

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Understand how to deliver good customer service and get formal recognition of your performance in the workplace. Assess your knowledge and understanding of the key areas of customer service and prepare you to engage with a diverse range of customers in a variety of situations. Discover the procedures, practices and legislation related to customer service delivery, as well as how to identify and satisfy customer needs.

Description
Good customer service is integral to any successful organisation and has never been more important for employers. Customer service creates an overall impression of an organisation that is essential to the attraction of new customers and to ensure existing customers remain loyal. This programme is applicable to a wide range of sectors and is designed to introduce you to the skills and knowledge required to effectively carry out a customer service role. It is ideal for those entering the area of customer service for the first time. It is particularly relevant for you if you deal with customers - either internal or external as a major part of your job role. As well as people in retail organisations, this includes many service industries and public service sector organisations.

There are 7 madatory units:
- Unit 01: Principles of Customer Service & Delivery
- Unit 02: Understand Customers
- Unit 03: Understand Employer Organisations
- Unit 04: Understand How to Communicate with Customers
- Unit 05: Understand How to Handle Customer Information
- Unit 06: Understand How to Resolve Problems and Deliver Customer Service to Challenging Customers
- Unit 07: Understand How to Develop Customer Relationships
Study Online courses allow you to complete your study from the comfort of your own home, in your own time. A specialist tutor will be assigned to you for the duration of your course and will provide individual support and guidance.

The course begins with an initial induction phone call, after which you will be issued access to the online learning platform to start your course. Regular access to a computer and a stable internet connection is essential. Public areas such as your local library can allow you access to a computer and internet, should you not have access to your own.
Entry Requirements
Qualification
Progression
Assessment
Home Study
Work Placement
Fees and Additional Costs

Code	Day	Start	End	Times	Fees*
TQ/PCUST 242501		Flexible Start		-	£0

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* Terms and conditions apply. The fees stated on this website are for guidance purposes only and should be checked before enrolment. Unless otherwise stated, fees shown are for tuition only, over one academic year. Where a course is longer than one academic year, the fees stated are for the first year, and the cost of the second or subsequent years will be discussed at interview. For details of fee remission for students over 19 click here. If you think you may be entitled to a concession or fee remission, or you would like more information on the additional costs associated with your chosen course, please contact us on 01635 845000 or email info@newbury-college.ac.uk.