Customer Service Level 2 Certificate
Understand how to deliver good customer service and get formal recognition of your performance in the workplace. Assess your knowledge and understanding of the key areas of customer service and prepare you to engage with a diverse range of customers in a variety of situations. Discover the procedures, practices and legislation related to customer service delivery, as well as how to identify and satisfy customer needs.
Alexander Harvey
What I enjoy most about the course is the opportunity to go out on placements, spend time in real-world workplaces, learn from guest speakers, and get involved in special projects. More...
T Level Management and Administration
Eva Missanga
Due to the wide range of skills we will gain, I could explore quite a wide range of careers. More...
T Level Management and Administration
Harry Suppo
I chose this course because it's the equivalent of three A Levels, which can get me into higher study after I go to college in a degree apprenticeship. More...
T Level Management and Administration
Joseph Booker
Overall it has been a fantastic experience where I have always felt supported along the way by both my company and Newbury College. More...
Accounting Apprenticeship
Kerridge Commercial Systems
Josie Badman
I enjoy the social aspects of my apprenticeship, for example, holding meetings and helping the agents on cases. The units have been relevant to my job role, which helps me to ensure that I have the knowledge to bring to my workplace.
Assistant Accountant Apprenticeship
Harvey's Insolvency & Turnaround Ltd
Julius Baguisi
The best thing about my apprenticeship is being given a project to manage and having an employer that is open to questions and helping me. More...
Degree Apprenticeship in Chartered Manager
OpenText (Micro Focus)
Lily Canning
During the T Level course, we have to complete 315 hours of work experience. It's allowed me to gain new skills, meet new people, develop an understanding of day-to-day operations in an office and try things I've never tried before. More...
T Level Management and Administration
Natasha Mathias
I love the freedom I’ve been given in my office environment to work and develop. When I first started, I was given my own set of suppliers to manage and deal with. Since then, I’ve been able to confidently contact them and sort out payments, queries etc. I also enjoy how everything I learn in college reflects my role in the office, helping me to further develop my skills.
Accounting Apprentice
Donnington Valley Group Ltd
Rabya Oli
The aspect I enjoy the most about my course is the real-life experiences we get. More...
T Level Management and Administration
Tom Fountain
This course hands us many different life and business-based skills that will aid us in most career paths that we choose, such as becoming an entrepreneur, real estate and many more. I personally want to pursue a career in real estate, hence why this course is ideal for me. More...
T Level Management and Administration
Will Sandell
I really liked the look of the T Level course when I came in on my induction day and my induction week. I want to make quite a lot of money when I'm older, and I thought that business is a good way to do that. More...
T Level Foundation Year: Management and Administration
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Description
Good customer service is integral to any successful organisation and has never been more important for employers. Customer service creates an overall impression of an organisation that is essential to the attraction of new customers and to ensure existing customers remain loyal. This programme is applicable to a wide range of sectors and is designed to introduce you to the skills and knowledge required to effectively carry out a customer service role. It is ideal for those entering the area of customer service for the first time. It is particularly relevant for you if you deal with customers - either internal or external as a major part of your job role. As well as people in retail organisations, this includes many service industries and public service sector organisations.
There are 7 madatory units:
- Unit 01: Principles of Customer Service & Delivery
- Unit 02: Understand Customers
- Unit 03: Understand Employer Organisations
- Unit 04: Understand How to Communicate with Customers
- Unit 05: Understand How to Handle Customer Information
- Unit 06: Understand How to Resolve Problems and Deliver Customer Service to Challenging Customers
- Unit 07: Understand How to Develop Customer Relationships
Study Online courses allow you to complete your study from the comfort of your own home, in your own time. A specialist tutor will be assigned to you for the duration of your course and will provide individual support and guidance.
The course begins with an initial induction phone call, after which you will be issued access to the online learning platform to start your course. Regular access to a computer and a stable internet connection is essential. Public areas such as your local library can allow you access to a computer and internet, should you not have access to your own.
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Entry Requirements
This is a FREE online course for adults aged 19+. You can apply if you are aged 19+ and have lived in the UK for the last three years. Eligibility is based on your home postcode.
A basic level of numeracy and literacy is required with general computer skills to for navigating the Online Learning Platform.
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Qualification
TQUK Level 2 Certificate in Customer Service
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Progression
By undertaking this course, you will be able to further your own continuous professional development, which may improve your career prospects.
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Assessment
You will complete an assessment at the end of each module/unit. These assessments are tutor marked, internally moderated and then moderated by the awarding body.
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Home Study
Study will be home-based and at your discretion within the timeframe stipulated by tutor.
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Work Placement
You do not have to work in this sector to complete the course.
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Fees and Additional Costs
Our Level 2 Study Online programmes are available for FREE to UK nationals aged 19 and over. Subject to meeting the entry and funding criteria.
| Code | Day | Start | End | Times | Fees* |
|---|---|---|---|---|---|
| TQ/PCUST 242501 | Flexible Start | - | £0 |
* Terms and conditions apply. The fees stated on this website are for guidance purposes only and should be checked before enrolment. Unless otherwise stated, fees shown are for tuition only, over one academic year. Where a course is longer than one academic year, the fees stated are for the first year, and the cost of the second or subsequent years will be discussed at interview. For details of fee remission for students over 19 click here. If you think you may be entitled to a concession or fee remission, or you would like more information on the additional costs associated with your chosen course, please contact us on 01635 845000 or email This email address is being protected from spambots. You need JavaScript enabled to view it..