This qualification is designed for people who work in a role where they provide information, advice or guidance.


Meet our students Josie Badman

Josie Badman

“I enjoy the social aspects of my apprenticeship for example holding meetings and helping the agents on cases. The units have been relevant to my job role which helps me to ensure that I have knowledge to bring to my workplace.”

Meet our students Natasha Mathias

Natasha Mathias

“I love the freedom I’ve been given in my office environment to work and develop. When I first started, I was given my own set of suppliers to manage and deal with. Since then, I’ve been able to confidently contact them and sort out payments, queries etc. I also enjoy how everything I learn in college reflects my role in the office, helping me to further develop my skills.”

Natasha Mathias, Accounting Apprentice

  • Description

    To be awarded the NCFE Level 2 Certificate in Information, Advice or Guidance, students must achieve a minimum of 15 credits and successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification as follows:

    • Unit 01 Information, advice or guidance in practice (three credits)
    • Unit 02 Developing interaction skills for information, advice or guidance (three credits)
    • Unit 03 Signposting and referral in information, advice or guidance (three credits)
    • Unit 04 Information, advice or guidance - context (three credits)
    • Unit 05 Skills for advice providers (three credits)

    This programme is delivered by distance learning and prospective students are encouraged to ensure they have enough time to complete all five units within the timeframe provided by their tutor (Usually 16 weeks).

    Once students receive their learning materials, they are allowed a ten-day period to fully consider whether they wish to fully enrol on the programme. Until students have decided to fully engage with the programme, students should not write in the workbooks or submit work online for marking as this will result in a charge being made for the materials they have received.

    Once students have confirmed that they wish to enrol onto the course they will need to submit their first unit within five weeks of receiving their learning materials / log in details, failure of this may result in withdrawal from the course.

    Any withdrawal or cancellation after submission of the first piece of work will be liable for a charge of &poud;150.

    Ages 24+: Our L2 Study Online programmes are free to EU/UK Nationals regardless of previous qualifications. Ages 19 to 23 are eligible for free courses if they have already achieved a full L2 qualification or equivalent. Please contact us for clarification.
    Ages 19 to 23 who have not already achieved a full L2 qualification may be subject to costs. Please contact us for clarification.

  • Entry Requirements

    You will be issued with an Induction Workbook during your first discussion with your tutor; this workbook will determine whether you are suitable for the course. Students are aged 19+ and have lived in the UK/EU for the last three years. A basic level of numeracy and literacy is required. It is important to note that a number of units in this qualification require students to consider information, advice or guidance provision in the context of their own organisation. If students are not working (in an employed or voluntary capacity) in this context then it may be difficult to evidence some of the assessment criteria.

    Ages 24+: Our L2 Study Online programmes are free to EU/UK Nationals regardless of previous qualifications. Ages 19 to 23 are eligible for free courses if they have already achieved a full L2 qualification or equivalent. Please contact us for clarification.
    Ages 19 to 23 who have not already achieved a full L2 qualification may be subject to costs. Please contact us for clarification.

    Basic computer skills to operate the Online Learning Platform.

  • Qualification

    NCFE Level 2 Certificate in Information, Advice or Guidance

  • Progression

    NCFE Level 2 Certificate in Counselling Skills, NCFE Level 2 and 3 Certificates in Principles of Customer Service.

  • Assessment

    Assessment will be through successful completion of the end-of-module assessments, found in the workbooks. This assessment will be tutor marked, internally moderated and then moderated by the awarding body.

  • Home Study

    Study will be home-based and at the student's discretion within the timeframe stipulated by tutor.

  • Work Placement

    Students must be in an employed or voluntary role in this sector to enrol.

  • Fees and Additional Costs

    Our Level 2 Study Online programmes are available for FREE to UK/EU nationals aged 19 and over.

Code Day Start End Times Fees*
CL2IAOG 212201 Flexible Start - £0

Apply now

* Terms and conditions apply. The fees stated on this website are for guidance purposes only and should be checked before enrolment. Unless otherwise stated, fees shown are for tuition only, over one term (Community Learning courses) or one academic year. Where a course is longer than one academic year, the fees stated are for the first year, and the cost of the second or subsequent years will be discussed at interview. For details of fee remission for students over 19 click here. If you think you may be entitled to a concession or fee remission, or you would like more information on the additional costs associated with your chosen course, please contact us on 01635 845000 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Fee information

14 - 18 year olds

In most cases students aged 14-18 years old on a substantial study programme will NOT be required to pay fees and most course-specific equipment and materials will be funded by the College. This excludes stationary, non-curriculum trips and a £15 enrichment fee.

19 years and over

Students aged 19 years and over may be required to pay fees. For details of fee remission and loans for students over the age of 19 click here. Please note that some courses may have additional registration, examination and/or materials fees. Where we have been unable to provide these additional costs in this information, they will be discussed with you prior to enrolment. If you think you may be entitled to financial support or fee remission, or you would like more information on the additional costs associated with your chosen course, please contact us.